Auto Shops

An AI receptionist for auto repair shops.

When the bays are full, the phone still rings. Ava gets the vehicle and the problem and books the drop-off.

Demo line (401) 417-4142 answers as Summit Roofing, a made-up roofing company. Try booking an estimate.

Example conversation Written to show how a call goes — not a recording of a real caller.
  1. CallerMy brakes are grinding pretty bad.
  2. AvaOkay, let’s get that looked at. Is it still drivable?
  3. CallerYeah, I drove it here today.
  4. AvaGot it. What’s the year, make and model?

What Ava asks

  • What’s wrong, with one follow-up (“Is it still drivable?”)
  • Year, make and model
  • Name, with the last name spelled out
  • Best callback number
  • Email for the confirmation

What she books

Drop-offs and appointments — the job types you set up.

Emergencies

Broken down, stranded, or unsafe to drive. She tells them to get somewhere safe first, then after hours rings your on-call team with where the vehicle is.

Good to know

No street address needed for a normal visit.

Every plan includes

The whole receptionist.

Answers 24/7

Nights, weekends and holidays. She introduces herself as a virtual assistant.

Books into your calendar

Real open times from your calendar. The caller picks one and it’s booked on the call.

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Press 1 for a person

During business hours callers can press 1 or ask for someone. No answer? She takes a message.

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On-call chain

After hours, emergencies ring your on-call person, then up to 3 backups. Each must press 1 to take the call, so voicemail can’t.

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Every call saved

A plain-English summary, the full transcript and a 1–5 star quality score for every call.

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Your own portal

Call log, weekly numbers, and settings you change yourself: hours, greeting, team, on-call, services.

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See if Call Captain fits your auto shops.

Call the demo line, then tell us about your business.