Answers 24/7
Nights, weekends and holidays. She introduces herself as a virtual assistant.
Water, fire & mold restoration
An AI receptionist for restoration companies.
Water and fire damage calls come at all hours. Ava answers every one, gets the address, and rings your on-call crew when it can’t wait.
Demo line (401) 417-4142 answers as Summit Roofing, a made-up roofing company. Try booking an estimate.
- CallerOur basement flooded overnight.
- AvaOh no, okay. Is water still coming in?
- CallerIt stopped, but there’s a lot of standing water.
- AvaGot it. Can I get your first and last name?
What Ava asks
- What’s going on, with one follow-up (“Is water still coming in?”)
- Name, with the last name spelled out
- Best callback number
- Service address — street, city and zip
- Email for the confirmation
What she books
Inspections and estimates — the job types you set up.
Emergencies
Water actively coming in, fire, sewage, a gas smell, no heat in freezing weather, or anyone unsafe — like active flooding or a fire that was just put out. After hours she grabs the essentials and rings your on-call team.
Good to know
Insurance adjusters and existing-job follow-ups get a short, clear message for the right person.
Every plan includes
The whole receptionist.
Books into your calendar
Real open times from your calendar. The caller picks one and it’s booked on the call.
Learn morePress 1 for a person
During business hours callers can press 1 or ask for someone. No answer? She takes a message.
Learn moreOn-call chain
After hours, emergencies ring your on-call person, then up to 3 backups. Each must press 1 to take the call, so voicemail can’t.
Learn moreEvery call saved
A plain-English summary, the full transcript and a 1–5 star quality score for every call.
Learn moreYour own portal
Call log, weekly numbers, and settings you change yourself: hours, greeting, team, on-call, services.
Learn moreSee if Call Captain fits your restoration company.
Call the demo line, then tell us about your business.
