Terms of Service

Last updated: October 20, 2026 · Jack Luzzi, doing business as Call Captain

These terms are an agreement between Call Captain ("we", "us") and the business that signs up for it ("you"). By signing up or using Call Captain, you agree to them.

1. The service

Call Captain is an AI receptionist. It answers calls forwarded to the phone number we give you, takes callers' details, books appointments into your calendar, sends calls and emergencies to the numbers you choose, and shows every call in your online portal. Features may be added or changed over time.

2. What the AI can and can't do

  • The AI tells callers it is a virtual assistant. It can mishear names, numbers, addresses or emails, and it can make mistakes. Check your calls and bookings in the portal.
  • It does not give professional advice (for example legal, medical or financial advice).
  • Bookings depend on the calendar you connect. Keep it accurate.

3. Not an emergency service

Call Captain is not a 911 or emergency service. We do not promise that any call will be answered, transferred or connected, or that an emergency call will reach anyone. Anyone in danger should hang up and call 911.

4. Your responsibilities

  • Keep your business hours, transfer and on-call numbers, calendar and settings up to date.
  • Set up call forwarding from your own business number. You keep your own number.
  • Follow the laws that apply to you about recording calls, using AI on calls, and texting customers. The AI tells callers the call may be recorded, but making sure that is enough where you operate is your responsibility.
  • Only text customers who have agreed to it.
  • Use Call Captain lawfully. It is not offered to medical or dental offices, and must not be used to collect health information.
  • Keep your portal login private. You are responsible for activity under your account.

5. Plans and billing

  • Plans are billed monthly in advance at the prices on our Pricing page.
  • Minutes beyond your plan are $0.40 each, billed the following month.
  • No setup fee. Prices don't include taxes, which are added where required.
  • If a payment fails, we may pause the service until it is paid.
  • We may change prices with at least 30 days' notice by email.

6. Cancelling

  • Plans are month to month. You can cancel anytime, and cancellation takes effect at the end of the current billing month.
  • No refunds for the current month. Unused minutes don't roll over.
  • We may pause or end your service if you don't pay, break these terms, or misuse the service.
  • The phone number we provide belongs to Call Captain. After you cancel, it may be reassigned, so switch your call forwarding back first.

7. Your data

Your call records, transcripts and caller details belong to you. We use them only to run and improve the service for you, and we handle them as our Privacy page describes.

8. Availability

We work to keep Call Captain running, but we can't promise it will always be available or error-free. It relies on outside providers such as phone carriers, and outages there can affect calls.

9. No guarantees

Call Captain is provided "as is". To the extent the law allows, we make no promises beyond what these terms say, including that it will win you jobs or catch every call.

10. Limit of liability

To the extent the law allows:

  • We are not responsible for lost profits, lost jobs, missed or dropped calls, mistakes the AI makes, or damage from a call or emergency that wasn't answered, transferred or handled.
  • Our total responsibility for any claim is limited to what you paid us in the 3 months before the claim.

11. Claims about how you use the service

If someone makes a claim against us because of how you used Call Captain, or because you didn't follow the laws in section 4, you agree to cover our reasonable costs from that claim.

12. Changes to these terms

We may update these terms. We'll post the new version here and email you about important changes. Using Call Captain after a change means you accept it.

13. Governing law

These terms are governed by the laws of the State of Rhode Island, and any dispute will be handled in Rhode Island courts.

14. Contact

Email: jack@getcallcaptain.com