Answers 24/7
Nights, weekends and holidays. She introduces herself as a virtual assistant.
HVAC (heating & cooling)
An AI receptionist for heating and cooling companies.
When the heat goes out, people call until someone answers. Ava picks up, gets the details, and books the visit.
Demo line (401) 417-4142 answers as Summit Roofing, a made-up roofing company. Try booking an estimate.
- CallerMy furnace stopped working and it’s getting cold in here.
- AvaOkay, let’s get that looked at. Is the system running at all?
- CallerNo, nothing.
- AvaGot it. Can I get your first and last name?
What Ava asks
- What’s going on, with one follow-up (“Is the system running at all?”)
- Name, with the last name spelled out
- Best callback number
- Service address — street, city and zip
- Email for the confirmation
What she books
Repairs, tune-ups and estimates — the job types you set up.
Emergencies
Water actively coming in, fire, sewage, a gas smell, no heat in freezing weather, or anyone unsafe — like no heat on a freezing night. After hours she grabs the essentials and rings your on-call team.
Good to know
If you only work certain zip codes, she checks the area and takes a message for anything outside it.
Every plan includes
The whole receptionist.
Books into your calendar
Real open times from your calendar. The caller picks one and it’s booked on the call.
Learn morePress 1 for a person
During business hours callers can press 1 or ask for someone. No answer? She takes a message.
Learn moreOn-call chain
After hours, emergencies ring your on-call person, then up to 3 backups. Each must press 1 to take the call, so voicemail can’t.
Learn moreEvery call saved
A plain-English summary, the full transcript and a 1–5 star quality score for every call.
Learn moreYour own portal
Call log, weekly numbers, and settings you change yourself: hours, greeting, team, on-call, services.
Learn moreSee if Call Captain fits your HVAC business.
Call the demo line, then tell us about your business.
